Shipping & Returns Policy
Read Our Shipping & Return Policy Carefully To Enjoy Hassle Free Shipping - Nutrivein
Ensuring accurate shipping information is crucial for a seamless delivery experience. As a customer, you are responsible for providing the correct and complete shipping address at checkout, as we cannot be held liable for packages delivered to an incorrect address that you provided during order placement. To safeguard your purchase, our team may reach out to verify any address that appears incomplete or incorrect—and it's essential that you respond promptly with the accurate details, as your shipment will be held until we receive confirmation.
Provide Customer Address & Order Details To Nutrivein
Please note that once your order is submitted, modifications to order contents are typically not possible due to our commitment to rapid processing; our distribution centers work efficiently to dispatch orders within minutes to hours of placement to ensure you receive your items as quickly as possible. If you spot any errors on your order confirmation email, contact our customer service team immediately—while we'll make every effort to accommodate necessary adjustments, we cannot guarantee changes once processing has begun. Taking a moment to double-check your shipping address, contact information, and order details before finalizing your purchase can save you time, prevent delivery delays, and ensure your products arrive exactly where you need them.
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers
We use the following carriers to deliver our orders:
- USPS Priority Mail
- USPS Priority Mail Express
Domestic Orders (USA)
| Standard Shipping (3-6 Business Days) | Free (No Insurance Included)* |
| USPS Priority Mail (2 Business Days) |
Calculated At Shipping (Up to $100 Insurance Domestic)* |
| USPS Priority Mail Express (1-2 Business Days) |
Calculated At Shipping (Up to $100 Insurance Domestic)* |
International Orders (Worldwide)
| USPS First Class Package International (7 to 21 Business Days) |
Calculated At Shipping (No Insurance Include)* |
| USPS Priority Mail International (6 to 10 Business Days) |
Calculated At Shipping Up to $200 Insurance International)* |
| USPS Priority Mail Express International (3 to 5 Business Days) |
Calculated At Shipping Up to $200 Insurance International)* |
Whenever a tracking number is available from our shipping carrier, we'll automatically update your order details so you can follow your package's journey from our warehouse to your doorstep.
One important note: Orders shipped via USPS First Class Mail typically don't include tracking numbers. This is a standard practice for this shipping method and helps keep costs down for lighter packages.
Transparent Shipping Rates—No Surprises at Checkout
We believe in complete transparency when it comes to shipping costs.
Your shipping rate is calculated based on two simple factors:
- The weight of your order
- Your delivery location
Here's what makes our process fair: Before you complete your purchase, you'll see the exact shipping cost displayed clearly on your checkout page. No hidden fees. No surprises after you've committed.
Don't like the shipping cost? No problem. You can simply choose not to complete the order—no questions asked, no pressure applied.
What Happens If an Item Is on Back Order?
Out of stock doesn't mean out of luck.
If one of your items goes on back order after you've placed your order, here's our promise to you:
✓ We'll immediately ship everything that's currently in stock—you won't wait for the entire order ✓ Once the back-ordered item arrives, we'll send it to you in a second shipment ✓ You won't pay a penny extra for shipping on that second delivery
We handle the additional shipping costs because we value your business and your patience. It's simply the right thing to do.
Returns, Refunds & Exchanges Policy Made Simple - Nutrivein
We stand behind the quality of our products. If something isn't right, we're here to make it right. Here's everything you need to know about returning items, getting refunds, and protecting your purchase.
How to Return Your Item (3 Simple Steps)
Returning a product to Nutrivein is straightforward when you follow these requirements:
Step 1: Check Your Item's Condition
- Your item must be in its original, unopened, and unused condition (unless there's a manufacturer defect)
- Original packaging should be intact
- All accessories and documentation must be included
- You have 30 days from your purchase date to initiate a return
Step 2: Email Your Return Request Send an email to support@nutrivein.com with:
- Subject line: "Refund Request"
- Your order number
- Clear explanation of why you're returning the item
- Photos of any defects (if applicable)
Step 3: Wait for Instructions Our customer service team will respond with detailed return shipping instructions and authorization within 1-2 business days.
⚠️ Important: Please only send return items to the address we provide. Do not mail checks, payments, or non-return items to our returns address.
Items That Cannot Be Returned
For health, safety, and copyright reasons, certain products are non-returnable once opened:
- Music, software, and video games (due to copyright protection)
- Any merchandise that has been worn, used, washed, or altered
- Items showing signs of wear or missing original tags
Tip: Inspect your order immediately upon delivery to ensure you can return it if needed.
Understanding Your Refund Amount
Here's what to expect when your return is approved:
Restocking Fee: A 10% restocking fee applies to all returned items and will be deducted from your refund amount.
Shipping Costs: Original shipping and handling charges are non-refundable. You're also responsible for return shipping costs unless the item is defective.
Example: If you purchased a $50 item with $5 shipping, your refund would be $45 (original $50 minus $5 restocking fee). The $5 original shipping charge is not refunded.
Refund Timeline: Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
When Your Package Goes Missing: Understanding Risk of Loss
Once your order ships from our facility, the carrier assumes responsibility for your package under our shipment contract terms.
If Your USPS Package Is Lost or Damaged:
You must contact USPS directly to open an investigation:
- Phone: 1-800-275-8777
- Online: File a claim at USPS.com
- Tracking Required: Have your tracking number ready
After USPS Investigation: Depending on USPS's resolution, we'll offer you:
- A full refund of your order (minus original shipping fees), OR
- A replacement order shipped at no additional cost
Why This Matters: This standard retail policy transfers ownership when the carrier receives your package. It protects both you and us by ensuring the shipping company handles lost package claims appropriately.
Pro Tip: Always save your tracking information and monitor your shipment status to quickly identify any delivery issues.
Your Peace of Mind Is Our Priority - Nutrivein
We've designed this shipping & return policy based on years of customer feedback and real-world logistics experience. Our goal isn't just to deliver packages—it's to create a transparent, fair, and stress-free shopping experience from the moment you click "purchase" to the moment your package arrives at your door.
Questions about your specific order? Our customer service team is standing by to help. The sooner you reach out, the more options we have to assist you.